Privacy Policy — The Raven Oak

Information we collect

Information you provide

If you contact us (for example via email or a contact form), we collect the information you choose to provide, such as your name, email address, and message content.

Information collected automatically

When you visit our website, we may collect basic technical information such as your device type, browser, approximate location (city/region), referral source, and pages viewed. We use this information to understand site performance, improve reliability, and help protect the site from abuse.

How we use information

To operate and improve our website, apps, and services
To respond to inquiries, support requests, and feedback
To diagnose technical issues and prevent abuse
To comply with legal obligations when applicable

Sharing

We do not sell your personal information.

We may share information with service providers who help us operate the site or services (for example, hosting, email delivery, and error reporting). These providers are only permitted to use information to perform services on our behalf.

Cookies & analytics

We do not use advertising trackers on this website.

Like most websites, our hosting provider may collect basic server logs as part of normal operation (for example: IP address, user agent, requested URL, and timestamp) to maintain security and reliability. We may use this limited information to understand site traffic in aggregate and improve performance.

You can control cookies through your browser settings. Note that disabling cookies may affect certain site features.

Applications

Some of our products are mobile applications or web services. Data collection depends on the specific product and its features.

App-specific disclosures

Each application may have additional, product-specific privacy notes (for example, account data, purchases/subscriptions, or optional integrations). Where applicable, we will provide those details within the app, its product site, or the store listing.

Account data (if applicable)

If an app requires an account, we collect the information needed to create and maintain that account, provide service functionality, and support user requests (such as password reset or account recovery).

Payments (if applicable)

If you purchase a subscription or paid feature, payment processing is handled by the app store or a payment processor. We do not store full payment card numbers.

Data retention

We retain information only as long as necessary to operate our products, respond to requests, comply with legal obligations, and resolve disputes.

If you request deletion of your information, we will take reasonable steps to delete it unless we must keep certain data for legal, security, or operational reasons.

Your choices

You may contact us to request access, correction, or deletion of personal information we may hold about you.

To request deletion (where applicable), email us at support@theravenoak.com .

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure.

Children

Our website and products are not directed to children.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us and we will take reasonable steps to delete it.

Changes

We may update this policy from time to time. If we make material changes, we will update the effective date at the top of this page.

Contact

For privacy-related questions or requests, contact:

support@theravenoak.com